Frequently Asked Questions - S-Portal

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remove_circle_outline add_circle_outline Who can access the S-Portal?

Existing clients – individuals and legal entities, as well as potential clients before establishing a business relationship with the bank, provided they are registered on the OneID application.

remove_circle_outline add_circle_outline How to register for the first time on the OneID application?

All information regarding registration and the creation of a digital certificate can be found on the following website: https://www.oneid.mk/za-korisnici.nspx

remove_circle_outline add_circle_outlineI already have the One ID application installed, which I have used for other purposes. Do I need to register again on the application to access the S-Portal?

No, if you have already registered on the OneID application with your ID card, you will be able to log in using your existing profile.

remove_circle_outline add_circle_outline Can a client registered with a passport access the S-Portal?

Currently, this option is not available. If you are registered on the OneID application with a passport, you need to re-register using your ID card.

remove_circle_outline add_circle_outline Can I access the S-Portal with an expired ID card?

It is not possible to access with an invalid ID card. If you are registered on OneID with an expired ID card, you will need to re-register on OneID with a valid ID card.

remove_circle_outline add_circle_outline Methods for logging into the S-Portal

There are two methods for logging in:

  • Using the username (e-mail) and password from the OneID application.
  • Using the username (from NetBanking/S-Banka) and confirmation through the S-Banka application. For this option you also need to have the S Token functionality activated

remove_circle_outline add_circle_outline Is it required to download data from the OneID application when logging into the platform?

When logging into the portal for the first time with OneID, the digital identity is transferred from the OneID application. More information can be found at the following link.

remove_circle_outline add_circle_outline What should I do after clicking the 'Download data' button?

A notification will appear to confirm the data download in the OneID application. You need to confirm it within the OneID application itself.

remove_circle_outline add_circle_outline I am not receiving a notification in the OneID application for data download.

Please check if your mobile device is connected to an internet network. When the device is connected to a WI-FI network and is locked, it may not always receive the notification, and it could arrive with a delay. In this case, you will need to open the OneID application.

remove_circle_outline add_circle_outline I confirmed the data download request in OneID, but nothing is happening. How do I proceed with the login process?

After this step, you need to go Back to the S-Portal. A message will appear saying, 'Loading data from OneID and the Bank, this may take 1-2 minutes. Please wait.

remove_circle_outline add_circle_outline The data loading takes a few minutes, and in the end, I get an error message: 'An error occurred, please try again.

  1. Please check if your biometrics are being read correctly – fingerprint or face recognition.
  2. If the error persists, please report the issue to netbanking@sparkasse.mk